Shipping & Returns
At Divine Diva Accessories, we want your shopping experience to be as smooth and enjoyable as possible. Here’s everything you need to know about our shipping and return policies.
Frequently asked questions
Here you'll find answers to the most common questions about shipping, returns, and replacements at Divine Diva Accessories. We value transparency and want you to feel confident with every purchase.
How do you ship your jewelry?
All orders are processed and shipped as quickly as possible. Once your order has been shipped, you will receive a confirmation email with tracking information. Please ensure your shipping address is correct before placing your order, as we are not responsible for packages delivered to an incorrect address.
What is your return policy?
We do not offer refunds on any purchases. If you receive a damaged or defective item, you may request a replacement.
How can I request a replacement for a damaged or defective item?
All return requests must be made within 24 hours of order delivery by emailing us at customerservice@divinedivaaccessories.com with your order number and photos of the item.
Who is responsible for return shipping costs?
Customers are responsible for return shipping costs.
When will I receive my replacement product?
Once the return is received and approved, a replacement product will be provided and shipped with your next order.
How much does shipping cost?
Shipping starts at $5 and may vary depending on the weight of your order. All orders are processed and shipped as quickly as possible.
What makes your shipping & return process trustworthy?
✨ Reliable Shipping: We use trusted shipping carriers to ensure your order arrives safely and on time. Each package includes tracking information so you can follow your order from our door to yours. ✨ Fair & Transparent Costs: Shipping starts at just $5, and the exact cost is based on your order’s weight — no hidden fees, no surprises. ✨ Quick Support: If there’s ever an issue with your order, simply email us within 24 hours of delivery. We’ll review your request promptly and make it right with a replacement item on your next order. ✨ Quality Guarantee: Every item is inspected before shipping. If something arrives damaged or defective, we’ll take care of it — no questions asked (you just cover the return shipping). ✨ Honest Policy, Happy Customers: We’re a small business that values trust and relationships. Our goal is to make sure every customer loves their jewelry and feels confident shopping with us again and again.
Need more help?
If you have any other questions or need further assistance, please don't hesitate to contact us. We're here to help!
